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FAQs

FAQs

  1. Do you offer free shipping?

    • Yes, we offer free shipping on all orders . No minimum purchase is required.

  2. How long does shipping take?

    • Shipping times vary depending on your location. Typically, orders are processed and shipped within 1 to 2 days , and delivery usually takes between 2 to 5 days.

  3. Do you ship internationally?

    • Yes, we offer international shipping to select countries. With No Additional shipping fees , and delivery times may vary. Please check our shipping policy for more information.

  4. What payment methods do you accept?

    • We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods.

  5. What is your return policy?

    • We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it for a refund or exchange within 7 Working days of receiving your order. Please see our return policy for eligibility criteria and instructions.

  6. Are your products hypoallergenic?

    • Our jewelry is made from high-quality materials, but individual sensitivities may vary. If you have allergies or specific concerns, please contact us, and we’ll be happy to provide more information about the materials used in our products.

  7. How should I care for my jewelry?

    • To maintain the beauty and longevity of your jewelry, we recommend avoiding exposure to water, chemicals, and harsh environments. Store your jewelry in a dry, clean place when not in use and clean it gently with a soft cloth.

  8. Can I track my order?

    • Yes, once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

  9. Do you offer gift wrapping or gift cards?

    • Yes, we offer gift wrapping services and gift cards for special occasions. Simply select the gift wrapping option at checkout, and you can add a personalized message to your order.

  10. How can I contact customer service?

    • If you have any questions, concerns, or feedback, our customer service team is here to help. You can reach us via email at ([email protected]) or through our contact form on the website.